Returns and Exchanges
At Wave Cast Epoxy, we want you to feel confident in your purchase. If something isn’t quite right, we’re here to help.
Returns
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Eligibility: Items must be returned within 30 days of delivery. Products must be unused, in their original packaging, and in resellable condition.
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Non-Returnable Items: For safety and quality reasons, epoxy resins, hardeners, pigments, and additives cannot be returned once opened. Opened containers of any liquid or powdered products are final sale.
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Return Shipping: Customers are responsible for return shipping costs unless the item is defective or sent in error.
Exchanges
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If you received the wrong item or a defective product, we’re happy to send a replacement. Please contact us within 7 days of receiving your order with a photo and description of the issue.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
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Email us at wavecastepoxy@gmail.com within 7 days of delivery.
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Include your order number, a brief description, and clear photos of the issue.
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We’ll work quickly to resolve the issue and ensure you receive the correct product.
How to Start a Return or Exchange
To begin a return or exchange, please email us at wavecastepoxy@gmail.com with your order number and reason for return. We’ll confirm eligibility and provide instructions.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method.